Refund policy

Return & Refund Policy

At ZinmeerJewells, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we are here to help.

Returns

• You may return eligible items within 7 days of receiving your order.

• Items must be unused, unworn, and in their original packaging with all tags and certificates intact.

• Personalized or custom-made jewellry cannot be returned or exchanged unless faulty.

• To initiate a return, please contact our support team at zinmeerjewells@gmail.com with your order details and reason for return.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days to your original payment method.

• Shipping charges are non-refundable unless the return is due to a fault on our part.

Exchanges

• Exchanges are subject to product availability.

• Please contact us at zinmeerjewells@gmail.com to arrange an exchange.

Damaged or Defective Items

• If your item arrives damaged or defective, please notify us within 7 days of delivery.

• We will arrange for a replacement or full refund.